DNR Shipping and Courier Express
Effective Date: 19/03/2026

Acceptance of Terms

By using any service provided by DNR Shipping and Courier Express, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

Services

DNR Shipping and Courier Express provides courier and logistics services, including but not limited to:

Shipping route, USA to Jamaica
Both Air freight sea freight
Assisted online shopping and payment services (if applicable)
Warehousing and package handling
Pickup / drop-off and mobile delivery options
Delivery via third-party courier services where applicable

Shipping Schedule

DNR Shipping and Courier Express ships approximately 5 times per week via Air Freight and 1 time per week via Sea Freight. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

Service Areas

DNR Shipping and Courier Express services the following locations:

Bay Road
Negril
Sheffield

Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.

Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

DNR Shipping and Courier Express assumes zero liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins when packages reaches at pickup and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.

DNR Shipping and Courier Express is not responsible for:

Vendor errors
Incorrect information provided by customers
Packages lost or misdelivered prior to reaching our warehouse
Delays, losses, or damages caused by third parties

Packaging & Fragile Items

DNR Shipping and Courier Express is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

Illegal drugs or controlled substances
Firearms, ammunition, or weapons
Explosives, flammable, or hazardous materials
Counterfeit or replica goods
Pornographic or obscene materials
Perishable foods
Live animals
Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund.DNR Shipping and Courier Express assumes no liability for seizures, fines, or penalties.

Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

DNR Shipping and Courier Express assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

Assisted Online Shopping Services

For assisted online shopping services:

Full payment must be deposited in advance
Customers must confirm item details before purchase
Payments may be non-refundable
once purchase is made
DNR Shipping and Courier Express is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues

All refund or exchange matters remain between the customer and the vendor.

Payments

Accepted payment methods include:

Bank transfer
Cash
Online payment

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

Claims & Complaints

All claims must be submitted in writing via [email protected] within 24 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required.

WhatsApp messages constitute official claims.

Storage & Uncollected Packages

Packages not collected within 14 business days of notification may incur storage fees of 100JMD per day.

Packages uncollected after 21 business days may be auctioned, donated, or disposed of to recover storage and administrative costs.

Amendments

DNR Shipping and Courier Express reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

Entire Agreement

These Terms and Conditions constitute the entire agreement between DNR Shipping and Courier Express and the customer have read and understand all agreements